TD Drone Warranty & After-Sales Service 

Main Category Subcategory Key Details
1. Warranty Scope & Term Commitment Normal use: Warranty for material/craftsmanship defects within the term.
Term Calculation - With proof (e.g., invoice): Starts day after goods receipt.

- Without proof: Starts 90 days post-manufacture, or per TD Innovation rules.
Check Specific Term See "Section 3 - After-Sales Service Types".
2. After-Sales Process Step 1: Report & Initial Fix Contact TD Innovation, describe issues. Support resolves via phone/email/remote help; may guide software updates.
Step 2: Return for Inspection (If Step 1 Fails) Return product to TD Innovation for further check. Follow product’s warranty type (Section 3) for next steps.
3. Replacement Rules Ownership & Requirements - Old parts: TD Innovation’s property; new parts: User’s property.

- Only unmodified TD products/parts qualify.
Quality & Warranty - Replacements: Functional (may not be new), same performance as original.

- Inherits remaining warranty; new S/N assigned.
4. Personal Info Usage Authorization & Purpose Authorize TD Innovation to store/use flight logs + contact info (name/phone/address/email) for services (e.g., surveys, recall notices).
Flow & Disclosure - Info may transfer to TD’s business locations/partners.

- Disclosed if required by law.

- Privacy policy: https://www.tdflydrone.com/
5. Additional Rights Statutory & Agreed Rights This warranty adds specific rights. You also have local legal rights + rights in written agreements with TD Innovation.
Rights Protection No content affects non-waivable statutory rights (e.g., consumer rights under sales laws).

 

Warranty period for main components

  • Main Control: 12 months

  • Gimbal Camera: 12 months

  • Visual Positioning Module: 12 months

  • Power System (excluding Propellers): 12 months

  • Remote Controller: 12 months

  • Battery (Cycle Count < 200 times): 12 months

  • Charger: 12 months

  • Battery Manager: 12 months

  • Propellers: No Warranty

TD After-Sales Service Types 

Service Type
Applicable Scope
Eligibility for Application (Meet 1 Requirement)
Rejection Scenarios (Meet 1 Scenario = Rejected)
Return
Aerial Drones/Industrial Equipment(Within 7 days of receipt)
1. Complete packaging/accessories, no damage, unactivated, no impact on resale2. Non-human-induced performance defects
1. Exceed 30-day period
2. Missing parts/man-made damage
3. No valid proof/falsified proof
4. Man-made damage (collision, modification, etc.)
5. Torn/altered labels
6. Damage from force majeure
7. Failure to ship within 7 days after return confirmation8. Other policy provisions
Exchange
Aerial Drones/Industrial Equipment(Within 7 days of receipt)
1. Transportation damage + damage certificate from carrier
2. Severe discrepancy with original description
3. Non-human-induced performance defects
1. Exceed 30-day period
2. No valid proof/falsified proof
3. Missing parts/man-made damage
4. No quality issues found in inspection
5. Same as Return Scenarios 4-7
6. No damage certificate (for transportation damage)
7. Peripheral products8. Other policy provisions
Warranty
All Categories(Within valid warranty period)
1. Non-human-induced performance defects
2. No disassembly/unofficial modification
3. With valid proof
1. Man-made damage (collision, modification, improper operation, etc.)
2. Self-repair/circuit modification/mismatched accessories
3. Damage from use in harsh environments/strong interference
4. Damage from overloading/forced flight with aging parts
5. Use of non-TD certified accessories
6. Torn/altered labels/unverified loss of drone
7. Failure to ship within 7 days after warranty confirmation
Additional Notes
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1. Service varies by country/region (check official website)
2. The cost for items not covered under warranty depends on the condition of the machine, and the round-trip shipping fee is paid by the customer.
3. Backup data & remove personalized decorations before shipping for repair
4. Global warranty not supported
5. Water-damaged products only for exchange (no repair)
6. Report logistics damage within 7 days of receipt (report to TD within 24 hours)
7.Within the warranty period, machine repair costs are free, but the customer is responsible for round-trip shipping fees.
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